At Destiny’s Door Counseling Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect from our clients, how we collect it, and how it is used. It also explains our practices related to sharing and protecting your information in accordance with applicable laws, including compliance with SMS regulations.

We may collect the following types of personal information from you:

• Contact Information: This includes your name, phone number, email address, and mailing address.
• Payment Information: We may collect payment details such as credit card numbers or billing addresses when you make a payment.
• Opt-in Information: If you subscribe to receive text messages or other communications, we collect your consent to send you marketing or transactional messages.

How We Collect Information

We collect information in several ways, including:

• Website Forms: Information you provide when filling out forms on our website (e.g., sign-up forms, contact forms, service requests).
• Email: Information you send us via email for support, inquiries, or transactions.
• Service Contracts: Information provided as part of our service agreement or registration process.
• Point of Sale: Information collected in person during transactions at physical locations.
• SMS: Information you share when subscribing to or engaging with our SMS service, including your phone number and consent for receiving SMS communications.

Why We Need Your Information and How We Use It

We collect and use your information for the following purposes:

• To Provide Services: Your contact and payment information may be used to deliver our services, process orders, and manage billing.
• To Communicate with You: We use your contact information to send appointment confirmations, updates, promotional messages (with consent), and customer support communications.
• To Improve Our Services: Your information may help us tailor our services to better meet your needs and preferences.
• For Compliance: We use your information to comply with applicable regulations, including SMS marketing laws and carrier policies.

Sharing Your Information

We are committed to safeguarding your personal information. We do not sell, share, or rent your personal data to third parties for promotional purposes.

• No Sharing for Marketing: We will never share, sell, or rent your contact information (including your mobile number) to third parties for marketing or promotional purposes.
• Legitimate Business Purposes: We may share your information with trusted third parties who assist us in business operations, such as payment processors, shipping partners, and service providers. This sharing is limited to what is necessary for business operations and does not include the sharing of mobile opt-in or consent information.
• Exclusion of Mobile Opt-In Information: All sharing mentioned in this policy excludes your mobile opt-in and consent. We do not share opt-in information or consent for SMS communications with anyone for any purpose.

Opting Out of Communications

You can easily opt out of receiving SMS communications or marketing messages from us at any time. To unsubscribe from our SMS service, simply reply with the word “STOP”, “UNSUBSCRIBE”, or “QUIT” to the message. You will receive a confirmation that your subscription has been canceled.

If you wish to opt out of any other forms of communication, please contact us directly at the details provided below.

How to Access or Change Your Information

You have the right to access, correct, or update your personal information at any time. If you wish to request changes to your information or have any questions about our privacy practices, please contact us:

• Email: CustomerSupport@DestinysDoorCS.com
• Phone: 480.788.0877
• Mailing Address: P.O. Box 8061, Phoenix, AZ 85066

For any privacy-related inquiries, including requests to access or delete your information, we will respond promptly and in accordance with applicable laws.

Compliance with SMS Regulations

We strictly adhere to SMS compliance regulations, including obtaining proper consent before sending marketing messages and ensuring that opt-in information is kept private. We do not engage in any activities that would violate carrier rules or SMS marketing laws. Please note that failure to comply with these regulations, such as sharing customer information improperly, may result in denial of registration with carriers.

Effective Date: November 1, 2024

By using our services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page with an updated revision date.

If you have any questions about this policy or our privacy practices, please don’t hesitate to contact us. We value your trust and are committed to maintaining the privacy and security of your information.